The Fine Print, Legible
Privacy & Terms, in plain language.
This page is a summary so you know where we stand before you ever sign anything. The full, binding policies are provided at onboarding, before your shop goes live.
Privacy, the short version
- Your customer list is your business. Each shop runs in its own isolated instance — your own database, your own subdomain. No shared pot with other shops.
- Nothing trains on your data. Your customers' names, loans, and messages are not used to train any model, ours or anyone else's.
- Local-first AI. Drafting runs local-first, so customer texts aren't streaming to a cloud by default.
- We read, we don't own. Maya reads an export from your books; your POS stays your system of record.
- Backups are encrypted nightly and restore-tested. If you leave, you get a full export — threads, logs, listings, the lot — and your data is removed from our systems.
- This website serves static pages and sets no tracking cookies. If you email us to book a consult, we use your address to reply and for nothing else.
Terms, the short version
- Month-to-month. Cancel any month; no termination fee. First invoice at go-live, not at signature.
- You approve everything customer-facing. The service drafts; you decide. You're responsible for what you approve, and we keep the approval logs that show what was approved and when.
- Automated offer handling follows rules you set. Floors and auto-accept thresholds are yours; every automated action is logged for you.
- Compliance is shared. We build the CASL-aware defaults (identification, STOP handling, send windows, logs) and give you the compliance file; your lawyer confirms your shop's specifics.
- Software is licensed, not sold. You keep your own accounts throughout — texting number, payment processing, marketplace accounts.
- Fees from third parties (messaging carriers, payment processing, marketplace fees) are on your own accounts and are not ours to change.
The full documents
The complete Privacy Policy, Terms of Service, and CASL compliance file are provided at onboarding, and you'll have them in hand before your first message ever sends. Questions before then: email us.
CASL & messaging
Every text identifies the sending business, honours STOP automatically onto a suppression list, and stays inside an 8 am–9 pm window with a daily cap. Consent basis is recorded during onboarding, and sending stays disabled until that step is complete.